inSOC Playbook

Your guide to inSOC’s services

Welcome to inSOC

This playbook gives an overview of the services we offer, and provides useful downloads with more detailed information, plus a selection of editable templates for use during the sales process.


A list of our most frequently asked questions.

General Information

API Compatibility

A list of compatible APIs with downloadable setup instructions and onboarding process.
Azure Active Directory
AWS Cloud Trail
Azure Office 363
Google Workspace
Sentinel One
Sophos Central Access
VS Install Process - Linux
VS Install Process - OVA
Configuring Duo Security Connectors
Onboarding Process Overview

Elevator Pitch

An editable elevator pitch with suggested messaging to use during the sales process.

Sales Deck

An introduction to inSOC’s services, covering who we are, what we do, and how we help you as an MSP to offer cybersecurity services to your customers.

White Label Sales Deck

An editable sales deck for you to supply to your prospects.

Plan Comparison

Compare the features of our One Stop SOC packages: Essential, Power and Premium.

Image Plan Comparison
Image Essential
Image PowerImage Premium
Next Gen SIEM hardware appliance for network monitoringImageImageImage
Additional site  -Next Gen SIEM hardware appliance for network monitoring (75 IPs)Optional
1U 200 IP appliance upgradeOptional
Additional 25 IP blockOptional
Agent-based Next Gen SIEM for log monitoringImageImageImage
Next Gen Cloud SIEM (M365/Gsuite/AWS/Azure Active Directory)ImageImageImage
Syslog forwardingImageImageImage
Windows & Linux agentsImageImageImage
Network deep packet inspectionImageImageImage
Intrusion detectionImageImageImage
Asset discoveryImageImage
Vulnerability managementImageImageImage
Scheduled weekly vulnerability scanningImageImageImage
Weekly vulnerability reportingImageImageImage
Compliance reportsImageImageImage
(PCI, GDPR, HIPAA, DFARS)ImageImageImage
24x7x365 SOC threat, event and incident alertingImageImageImage
24x7x365 SOC analysis and recommendationsImageImageImage
SOC escalationImageImageImage
CIS Top 20 Critical Security Controls SOC reportsImageImageImage
Standard onboarding to the appropriate CIS Top 20 Critical Security ControlsImageImageImage
Advanced onboardingOptional
Onboarding (additional site)Optional
Post incident investigation with CISSP resourceHourly Rate

SOC Overview

An outline of the technical and professional ability of inSOC personnel.
PersonnelNumber availableCertifications/qualifications at each level
Security Operations Center Technicians21BSC Computer Science, BSC Cybersecurity, MSc Network and Information Security, Certified Security Operation Center Practitioners, Google IT Support Certification, Certified Professional Forensics Analysts, AWS Security Fundamentals Certification, Microsoft Certifications
Security Engineers for escalation of high priority incidents10(Additional to the above) CISSP, CCIE, CISA, CISM, , ISO/IEC 27001 Information Security Associate, Foundations of operationalizing MITRE ATT&CK, Information Security Incident Handling Certification, Microsoft Certifications: Azure Administrator Associate, Certified Ethical Hackers, Fortinet's Network Secuirty Expert Certification NSE 1, Fortinet's Network Secuirty Expert Certification NSE 2
Security Operations Center Manager"*1 SOC Manager per Shift *1 SOC Director *Overseen by CTO"(Additional to the above) CISSP, management experience of 5+ years
*Multiple individuals hold each certification
*High priority incidents are identified by the AI within the SIEM tool, registered by the SOC analysts and escalated immediately to the Tier 3 team for analysis.
*SOC management are required to have 5+ years management experience in large teams plus experience within and level 3 network engineering role in order to have the highest understanding of the issue and required actions.

Onboarding Timeline

An overview of inSOC’s onboarding process.
Get installed
We set up a physical or virtual appliance at each of your subscribing customers' sites.
Fire up the software
You are now ready to start onboarding your first customers.
Start onboarding your customers
Our CISSP-led onboarding team will help you to harden your customers' environments, mapping to the appropriate CIS Critical Security Controls.
Get started
Once onboarded, we begin to collect critical security logs, perform deep packet inspection and conduct scheduled weekly vulnerability scanning.

Download a detailed version of inSOC’s onboarding process below.

Organizational Structure

Statement of Work (SOW)

Download our Statement of Work for One Stop SOC services.

Responsible Accountable Consulted Informed (RACI)

Download our RACI chart, plus a tuning checklist detailing the onboarding process, and critical controls alerts list.

ISO Certifications

inSOC has attained the ISO 9002: 2015 certification
(reg. number 21002).

Threat Assessment Reporting

inSOC supplies you with unique and comprehensive threat assessment and security risk reporting that goes beyond what other vendors offer. We provide a visual overview for the C-level team, detailed recommendations for technical staff, and step by step instructions based on critical risks, all based on the NIST Cybersecurity Framework and mapped to the relevant CIS Critical Securtity Controls.

MSP Select

MSP Select has been designed to enable our key MSP partners to grow cybersecurity sales through a personalized sales and marketing program delivered by our experts. It offers one-to-one sales support and coaching, a full suite of marketing collateral – from a brand new website to managed campaigns and collaborative webinars – and social media management. If you’re an inSOC partner looking to rapidly grow your cybersecurity sales, MSP Select is the program you need to reach the next stage of growth. To qualify for the Select program you will need to have MSP Protect in place and meet the minimum monthly revenue requirement.

Marketing Development

Everything you need to market your services – from a complete website with landing pages to email and PPC campaigns, plus collateral templates and learning events.

Sales Enablement

The skills to help you grow your sales pipeline – including sales team training, personalized coaching, sales videos tailored to your location, plus a dedicated account manager.

Glossary of SOCaaS terms